Trends
Nadel Phelan continuously curates insightful industry trends. To receive our monthly trend report, click here.
AI • November 2024
Agentic AI, Robots And Disinformation Security
IT research firm Gartner predicts the 10 biggest technology trends of 2025, which includes the rise of agentic AI technology, demand for disinformation cybersecurity solutions and polyfunctional robots that can follow human instruction.
Some of Gartner’s boldest predictions include at least 15 percent of day-to-day work decisions will be made autonomously through agentic AI by 2028, up from 0 percent this year.
AI • November 2024
AI Trends Of 2025
Real-Time Automated Decision-Making
With businesses beginning to get to grips with the challenges of using AI strategically, those with more mature AI strategies will move toward end-to-end automation of entire business processes. This is likely to take place across logistics, customer support and marketing, where algorithms will make decisions such as how to manage inventory or how to respond to customer inquiries with minimal human intervention. This will lead to greater efficiency and the ability to react more quickly to changing customer habits or market conditions.
Security • November 2024
Internet of Things Expansion
Another of the most important 2025 cybersecurity threats is the rapid expansion of the Internet of Things (IoT). The IoT refers to a network of internet-connected devices other than smartphones, tablets and computers.Projections show that by 2030, the number of IoT devices in use will exceed 32 billion worldwide.
The more devices connected to your network, the larger your attack surface becomes. Cybercriminals can take advantage of all the new endpoints your expansion has opened to enter your system unnoticed.
Security • November 2024
Cybersecurity Trends for 2025
The rise of 5G networks opens the door to both exciting possibilities and new security challenges. Vulnerabilities within 5G infrastructure, such as network slicing attacks and compromised IoT devices, require advanced security protocols. Collaborating with industry leaders to establish 5G security standards will be essential for safeguarding critical infrastructure and maintaining service continuity.
Social Media • November 2024
TikTok Canada Unit Ordered to Dissolve Operations on National-Security Concerns
Canada ordered TikTok Technology Canada, the domestic unit of the social-media app’s Chinese owner, to dissolve its business operations due to national-security concerns.
AI • November 2024
AI takes over search
OpenAI’s ChatGPT Search introduces real-time web integration within ChatGPT, combining conversational AI with up-to-date, source-linked information across topics such as news, sports, weather, and stocks.
This feature could mark the beginning of a new era, challenging Google’s dominance over online search as AI-based tools like ChatGPT Search, Perplexity, and Meta’s upcoming AI search engine pave the way for alternative search experiences.
Just for Fun
Puzzle
Artificial Intelligence
Feeling Anxious? You’re Not Alone: The Fourth Quarter Anxiety Curve
As we approach the final stretch of the year, we are moving into what I call “peak anxiety season.” After 30 years of running a marketing and PR agency for B2B technology companies, I’ve seen the same pattern repeat itself, year after year. This anxiety curve impacts everyone—clients, account managers, and business development teams alike.
Clients: The Numbers Game At this point in the year, clients are scrambling to meet their annual targets. The pressure to close deals before the year’s end weighs heavily on them, and as a result, they become increasingly anxious. Missing the mark could mean not only disappointing their stakeholders but also risking their job security. This pressure often trickles down to account managers, who become the target of their clients’ unease.
Suggestion for Clients: Instead of focusing solely on the stress of hitting year-end numbers, shift focus to your customers. Build out the successes you’ve already had this year, and make sure you’re highlighting wins with key clients. Double down on retaining and strengthening these relationships—it’s easier to grow existing success than to chase new opportunities under pressure.
Account Managers: Under Fire Account managers, already juggling client demands, now bear the brunt of their clients’ anxiety. The demands for increased visibility, improved results, and creative solutions become more intense. Clients turn to their account managers for a “Hail Mary” strategy, hoping to squeeze in last-minute deals or find new opportunities. This often results in added pressure for account managers to perform miracles in a short period.
Suggestion for Account Managers: Now is the time to craft the best stories for your clients. What wins can be packaged into compelling narratives for year-end wrap-ups or final investment rounds? Consider creating presentation slides or reports that clients can easily share, reinforcing the value your team has brought throughout the year. This provides both tangible support and a morale boost.
Business Development/Sales: A Rollercoaster of Uncertainty For the business development (biz dev) teams, this period is all about making last-minute pushes to close deals. However, the uncertainty of budget allocations, decision-making delays, and the end-of-year rush make it a challenging time. Things usually don’t start to improve until after Thanksgiving when everyone knows whether they will be keeping their job or looking for a new one.
In biz dev, the first two weeks of November are critical. By then, you’ll start hearing from prospects, getting hints on whether they’re planning to renew contracts, approve budgets, or move forward with alternative solutions. After Thanksgiving, the tension eases, and decisions become clearer, companies know if they’ve hit their targets, and employees know if they’re safe for another year.
Suggestion for Biz Dev Teams: Use this time to listen closely to what your prospects are saying. What are their needs going into the next year? How can you help develop realistic, actionable plans that the account teams can take forward? It’s not just about closing deals—it’s about setting up long-term success by clearly understanding and addressing client concerns now.
The Bigger Picture This anxiety curve is not just a gut feeling. It’s rooted in decades of experience managing PR and marketing campaigns for B2B tech companies. Year after year, the same patterns emerge: clients distressed about their numbers, account managers get caught in the middle, and biz dev/sales teams are left in a frenzy to close whatever deals they can before the holidays.
As we head into this period, recognizing the shared anxiety across teams and industries will help you navigate these turbulent times. Understanding the curve assists us all in moving forward with a bit more clarity, patience, and perspective. (made all the more difficult with in an election year) with a Each team has a role to play, and by focusing on what’s within their control, they can help ease the pressure and lay the groundwork for a strong start to the new year.