Current Thinking. Industry Trends.

Predicting the future of CRM in 2014 and beyond

Analysts and experts with their eyes on the customer relationship management (CRM) market predict big changes in 2014, and with good reason.
A recent study from Dimension Data, the “2013/14 Global Contact Centre Benchmarking Report — Executive Summary,” outlines changing consumer requirements, restive personnel and an implicit need to retool.

Full Story

linkedin share button    twitter share button   
< View All Factoids